職位描述
崗位職責：
主要負責接聽客戶來電，以專業(yè)方式處理取件、投訴、詢價、業(yè)務咨詢及其他咨詢問題。
為客戶提供最新的取件安排狀態(tài)，安排UPS物料請求，識別并記錄客戶的問題，并針對服務問題向管理層提出解決方法。完成分配的其他任務 ，無任何銷售性質(zhì)。
崗位要求：
大專及以上學歷，專業(yè)不限
打字速度較快
普通話良好，持普通話資格證書優(yōu)先考慮。
有一定的英語基礎
性格開朗、有耐心熟悉電話禮儀較強的解決問題及壓力承受能力
應屆畢業(yè)生亦可考慮。
我們歡迎殘疾人士應聘本公司所有職位，殘疾人可適當放寬條件.
福利待遇：
-五險一金
-補充商業(yè)保險
-10天帶薪年假
-每周休息兩天
-夜班班車
-生日蛋糕券
-年度旅游
-年度員工福利體檢
- 在校實習生成功應聘并服務滿一定期限，符合條件者可申請高校學費返還
企業(yè)簡介
Let Your Career Take Off With the World39;s Largest Package Delivery Company and the Global Leader in Supply Chain Services
UPS最初作為一家信使公司于1907年在美國成立，現(xiàn)已發(fā)展成為一家擁有全球最受尊敬品牌之一、年營業(yè)額達數(shù)百億美元的公司。我們是世界上最大的快遞承運商與包裹遞送公司，也是提供專業(yè)運輸、物流、資本與電子商務服務的全球領(lǐng)導者。每天，我們在世界上 200 多個國家和地域有效管理著物流、資金流與信息流。
Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation with one of the most recognized and admired brands in the world. As the largest express carrier and package delivery company in the world, we are also a leading provider of specialized transportation, logistics, capital, and e-commerce services. Every day we manage the flow of goods, funds and information in more than 200 countries and territories worldwide.
當今世界上，沒有一家公司的包裹遞送量比得上UPS。我們每天遞送超過一千五百萬份包裹和文件。此外，我們是世界九大航空公司之一，每年進行超過五十萬件貨物的遠洋運輸，并處理超過五百萬次的美國海關(guān)登記手續(xù)。
No company in the world delivers more packages than UPS, moving more than 14 million packages and documents daily. In addition, UPS also operates one of the 9 largest airlines in the world, manages more than 500,000 ocean shipments annually and processes more than five million U.S. customs entry annually.
1988年，UPS開始在中國市場的業(yè)務。從那以后，我們在中國投入巨資來擴展遞送網(wǎng)絡，并提供更多的包裹遞送和供應鏈服務，以幫助中國企業(yè)找到更佳的方式來參與全球商業(yè)往來。
UPS commenced business in China in 1988, through a service agreement with Sinotrans. Since then, it has invested heavily in expanding its distribution network in China and providing more package delivery and supply chain services to reach its commitment to find innovative ways that will enable businesses in China to capitalize on global commerce.
UPS的重要優(yōu)勢之一是我們的員工能夠朝著一個共同的目標而努力。盡管我們重視和不斷改進業(yè)務中所使用的工作方法、設備和程序，我們也一直認為忠誠、能干的員工是我們最寶貴的財產(chǎn)。我們相信每一位UPS員工以及他們所從事的工作都能為公司作出重要貢獻。基于這個認識，我們努力創(chuàng)造并維護一個良好的環(huán)境，使員工獲得工作滿足感。
The strength of UPS is its people, working together with a common purpose. Although methods, equipment, and procedures are important, and we constantly strive to improve them, our most valuable assets are loyal and capable people. We believe that all our people, and the jobs they perform, can make important contributions to our company. We maintain an environment that enables them to obtain personal satisfaction from their work.
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